Architectural Request Status Definitions

Architectural requests have several statuses in the ARC Central system and will be color coded for easy identification.  

• Pending - newly submitted by the requester, has not been reviewed by Processor
• Pending Committee Meeting - request has been reviewed by Processor for completeness, but pending further review by the Board/Staff
• Pending Committee Vote and Under 3rd Party Review - being reviewed by Committee or other outside group and awaiting votes
• Decision Reached - Processing - required votes have been submitted and request is awaiting administrative recording
• More Information Requested - sent back to requestor for required details
• Missing Info Received - request form sent back with required details
• Completed - request process is complete and a decision has been recorded, all approved requests are sent to system of record (VMS for All Access customers)
• Denied - request process is complete but not approved, did not pass vote
• Withdrawn - homeowner withdraws request
• Appealed - request was denied and an appeal requested 

Here is a look at the ARC Central Dashboard with example requests listed.

The Dashboard also shows number of requests in the most common Statuses.

Approval Workflow

Reviewing a Request and Updating Status

Approval / Voting on a Request

Permissions and Roles

There are several different account roles for users in ARC Central. Each user will have access/permission to perform tasks according to their role.

The account roles available are:

• Homeowner - Submits request, can view status for their own request.

  AAM homeowner will use their All Access portal to create and review Arc requests.

• Read-Only - Can search and view all pending requests for their Association
• Processor - Can view newly submitted requests and submit to Committee
• Committee Member - Can vote on requests
• Management Company Administrator - Can vote on requests, update votes on behalf of another Committee Member and recommend final decision for a request
• System Administrator - ARC Central technical support staff

Voting on Behalf of Others

A Management Company Administrator will have the ability to Vote on behalf of Committee members.

The history is maintained on all changes; therefore, in the instance of a management company administrator voting on behalf of an absent committee member, relevant comments and a copy of the email committee member's approval shall be obtained and stored in ARC Central within the architectural request. 

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